Refund Policy

1. Scope

This refund policy applies to Token4AI Cloud subscription services, prepaid balance, and paid services related to platform capabilities operated by TokenForAI Inc.

TokenForAI Inc. is registered in the State of Colorado, United States. Colorado Secretary of State Entity ID: 20261583107; status: Good Standing.

Before purchasing or recharging, please confirm that the selected plan, billing cycle, and amount match your actual needs.

2. Subscription refunds

Once a subscription is activated, it takes effect for the selected billing cycle by default. You may cancel renewal before the next billing cycle starts, and the cancellation will not affect usage during the current purchased period.

Unless required by law, a subscription period that has already started is generally not refunded on a prorated remaining-days basis.

If duplicate charges, mistaken charges, or long-term service unavailability caused by system faults occur, you may contact customer support for manual review.

3. Refunds for prepaid balance

Prepaid balance is treated as digital-service credit. Unless otherwise required by law or expressly stated by the platform, successful top-ups are generally not eligible for no-reason refunds.

If you encounter duplicate top-ups, payment anomalies, or balance settlement errors, please submit the order details and payment proof as soon as possible so we can verify the case.

Bonus credit, promotional credit, and trial credit cannot be withdrawn, transferred, or refunded as cash.

4. Common non-refundable situations

Purchases made because of misjudgment, incomplete understanding of the product, or failure to review the plan carefully before use are generally outside the refund scope.

Experience differences caused by third-party AI provider policy changes, network conditions, or issues with your local system or development environment do not automatically qualify as refund grounds.

5. How to request a refund

To request a refund, contact us at support@token4ai.cloud and include your account email, order number, payment time, payment amount, and the reason for the refund.

We will review the request as soon as possible after receiving complete materials and will respond based on the actual circumstances.

6. Policy updates

We may adjust this refund policy in response to business changes, legal requirements, or platform capability updates. The latest version will be published on this page with the most recent update time displayed at the top.

Questions related to this refund policy may also be sent to support@token4ai.cloud.